Delivery Policy

Billflowllc provides digital services only. We do not sell or ship physical goods, so no shipping charges, customs duties or physical delivery apply to any order.

How services are delivered

• Websites, apps, branding and creative work are delivered electronically, through staging links, shared files, cloud folders or direct deployment to your hosting or app-store accounts.
• Ongoing services (SEO, email marketing, ads and social media management) are delivered through our reports, your marketing accounts and regular communication.
• Deliverables are provided to the contact email and phone number you give us at checkout.

Timeline

• After you submit an order request, our team contacts you within one business day to confirm scope, timeline and next steps.
• Project start dates and delivery milestones are agreed with you in writing before work begins. Timelines depend on timely feedback, content and access from you.
• Monthly plans begin once scope is confirmed and the first payment is received.

Acceptance of deliverables

When a milestone or final deliverable is ready, we notify you and share it for review. Please send revision requests within the review period stated in your scope. Deliverables not reviewed within that period are treated as accepted.

Delays

If we expect a delay, we will tell you promptly and agree a revised date. Delays caused by late client feedback, missing materials or third-party platforms are outside our control.

Not received something?

If you have not received an expected deliverable or confirmation, contact us with your order number and we will resolve it.

If you have questions about this policy, contact us:

• Email: [email protected]
• Phone: +1 737 439 1999
• Mail: Billflowllc, 5900 Balcones Dr Ste 100, Austin, Texas 78731, USA